FREQUENTLY ASKED QUESTIONS

1. What fabric are your formal shirts made of?

Our formal shirts are made from premium quality cotton blend fabric, offering breathability, comfort, and durability for all-day office wear.

2. Are these shirts suitable for daily office use?

Yes. Our shirts are specially designed for daily office wear, meetings, and formal occasions, providing comfort and a professional look throughout the day.

3. What fit do your shirts have?

All our shirts come in a regular fit, suitable for most body types and ideal for long office hours.

4. How do I choose the correct size?

Please refer to the size chart available on the product page. If you are between sizes, we recommend to choose the size accordingly.

5. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available on selected pincodes. Prepaid orders are processed faster and may include special offers.

6. Do you accept returns?

Returns are accepted only in case of:

  • Wrong product delivered

  • Wrong size delivered

  • Manufacturing defect

  • Damaged product

Returns are not accepted for change of mind or size selection errors.

7. How do I request a return or exchange?

You can contact us via email with your order ID, reason for return, and clear product images. Our team will assist you within 24 hours.

8. How long does it take to process a refund?

Once the returned product passes quality inspection, refunds are processed within 5–7 working days to the original payment method or via UPI/bank transfer for COD orders.

9. Are shipping charges refundable?

No. Shipping charges are non-refundable, except in cases where a wrong or damaged product was delivered.

10. Do you offer combo deals?

Yes, we offer combo packs for better value. Please note that partial returns are not allowed for combo orders.

11. Will the color of the shirt look exactly the same as in photos?

We try our best to display accurate colors. However, slight color variations may occur due to lighting, camera settings, or screen resolution.

12. Are your products made in India?

Yes. All our shirts are Made in India and quality checked before dispatch.

13. How long does delivery take?

Orders are usually delivered within 3–7 working days, depending on your location.

14. What if my COD order is not accepted or cancelled?

Repeated COD cancellations or refusal may result in COD being disabled for future orders from the same customer.

15. Is it safe to make online payments on your website?

Yes. All online payments are processed through secure and trusted payment gateways to ensure complete safety.

16. How can I contact customer support?

You can reach us via email on our website. Our support team is available during business hours.

CONTACT US FOR ANY QUESTIONS

Email: support@neehar.in